Fulfillment Policy

Fulfillment Policy for Casper AI

At Casper AI, we are committed to ensuring a seamless experience for our customer and users. Please read our fulfillment policy carefully to understand how we handle refunds and cancellations for our products and services. 

Refund Policy

We want you to be completely satisfied with Casper AI. If you are not happy with your purchase, you may request a refund under the following conditions:

  • Initial Purchase: You can request a refund within 14 days of your initial purchase. Please contact our support team at jay@casperstudios.xyz to initiate the process.
  • Processing Time: Refunds will be processed within 5-7 business days after approval. The refund will be issued to the original payment method used during the purchase.

Delivery Policy

Casper AI is a digital product available as a Chrome extension, and hence, there is no physical delivery involved. After purchasing, you will receive an email with instructions on how to install and activate the extension immediately.

  • Access: Once payment is confirmed, you will have full access to download and start using Casper AI. Additionally, you will have access to our support email for any issues or assistance required.

Return Policy

As Casper AI is a digital product, returns are not applicable in the traditional sense. However, we ensure customer satisfaction through our refund policy as outlined above. If you encounter any issues, please reach out to our support team for assistance.

Cancellation Policy

You can cancel your subscription to Casper AI at any time through your account settings on our website.

  • Access After Cancellation: After cancellation, you will retain access to Casper AI until the end of your current billing cycle.
  • No Refunds for Partial Periods: We do not offer refunds for partial billing periods after the initial 14-day refund window.

Contact Us

For any questions or assistance regarding your subscription, feel free to contact us:

Changes to This Policy

We may update our fulfillment policy periodically. Any changes will be posted on this page with an updated revision date. Last updated: 6/12/2024